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Press Release for April 12, 2018 Media Briefing by the Shanghai Municipal Government

April 16, 2018

The Information Office of Shanghai Municipality held a press conference today (April 12) during which Zhou Bo, executive vice mayor of Shanghai, briefed the media about the latest efforts and progress Shanghai has made to promote the “one-stop service platform” and develop a smart government. Tang Zhiping, secretary-general of the Shanghai Municipal Government, Shen Quan, vice director of the General Office of Shanghai Municipality, Jin Yueming, vice office director of the Shanghai Organization Commission and Zhang Ying, chief engineer of the Shanghai Economic and Information Technology Commission, were also present at the conference and joined Zhou to take questions from reporters. 

To meet the target set by the 19th CPC National Congress

to build a service-oriented government that should satisfy the general public, Shanghai has been accelerating its pace in improving government management as well as its business environment. The city government has drafted the <Work plans for the development of the “one-stop service platform” and smart government> and has it printed and officially distributed on March 30, 2018 by the General Office of Shanghai Municipality. Details of the work plans are as follows:

I General target

To complete the establishment of the general portal of the one-stop service for Shanghai’s government affairs by 2018. Both individuals and enterprises will be gradually able to get their personal and corporate affairs done in one attempt through a one-stop service platform. A big data center will bring together all kinds of service data, including those of the government departments and other organizations, for connection, sharing and application. The data sharing system, designed to integrate technology, business and data, will help streamline government work flows and improve efficiency to a great extent. By deploying new technologies including big data, artificial intelligence and Internet of things, management level of the city will be raised in a more scientific, refined and intelligent way. By 2020, the city is expected to form a basic framework for a coordinated and efficient smart government with accurate services and scientific management.  

II Detailed contents

The <Work Plans>, centered upon the key element of  “one-stop service platform” and main aspects in the construction of a smart government, have listed 25 major tasks under five categories.

First, the establishment of a portal to provide one-stop services of the Shanghai Municipal Government. The key is to integrate administrative procedures, which are often complicated by reception process by different government departments. The city is to build up a portal that can offer all services and realize a unified access for all services. Shanghai will also facilitate the establishment of a new model of government services at all district-level administration centers and community service centers. The model is featured by acceptation in one window, classified inspection and one-stop approval process. The city will also push forward more convenient administrative services that enable people to submit application at 99 percent of the city’s community service centers. The service hotline “12345” will see its functions enhanced, while public accounts and APP of government departments at all levels will be regulated and integrated to offer optimized and unified services.

Second, the establishment of a coordinated mechanism to facilitate one-stop services and realize “one visit for all.” The key is to accelerate the process of standardization and classification of all administrative requirements, and make them known to the public. The requirements not listed online should not be subject for approval. Meanwhile, Shanghai will optimize the process of giving licenses through the establishment of a coordinated mechanism. It is expected that 90 percent of approvals will be done with only one visit at city-level and district-level government departments. Shanghai will also refine the administrative procedures of giving licenses in key areas like starting a business, investment project approval, construction approval, registration of fixed assets and power access, to realize breakthroughs in coordinated administration with 100 services of wide application to see substantial improvements.

Third, the enhancement of administrative management capability in providing one-stop services through smarter comprehensive management. The key is to better use credit information and improve supervision after giving licenses. The city will make public security services more intelligent, and make urban services leaner to strengthen capabilities of data analysis in social and economic development and offer companies targeted services. Taking this opportunity, Shanghai will accelerate the application of intelligent services in the city’s economic development, urban management, social governance and government affairs to facilitate better administration that is more targeted, more intelligent, and more active.

Fourth, the city will build a data hub to achieve data collection, interconnection and sharing. Based on Shanghai government cloud system, the data hub will focus on cross-department and cross-tier application, set up a data exchange and sharing platform, jointly build and share basic data resources and accelerate data interconnection and sharing in the party and government organizations. The hub aims to gather data into an integrated application system. The city will improve the data sharing mechanism and break down the data islands. There is no need to submit materials when it can be obtained through data sharing, online verification and under the situation that materials have been already collected in pre-order process.

Fifth, the city will ensure the mechanism protection and enhance the effectiveness of reform. The key point is to speed up the development of one-stop service platform and construction of data, system and law. Shanghai will further strengthen the overall planning for a smart government and improve the standardization of institutional mechanisms and management systems. The city will set up a big data center to build a citywide data sharing system. Shanghai will establish technical standards and management methods for data collection, governance, sharing, openness, application and security. The city aims to achieve cross-level, cross-department, cross-system and cross-service data sharing and exchange.

The plan embodies three characteristics: First, both the goal and path is clear. With implementation of central government’s requirements and Shanghai's requirements to build an excellent global city, the city takes the lead in achieving the goal of developing an one-stop service platform and a smart government. Shanghai government also clarified promotion tasks and specific paths in 2018 and 2020. With clear objectives and measures, it laid a good foundation on achieving goals. Second, the concept is innovative. The city pays more attention to integrity of government management services and takes user’s perspective and needs into consideration when it comes to one-stop service platform portal, handling mechanism and management foundation. The city is actively promoting the reform from government department oriented to user-oriented. Third, the platform has advanced standards and key areas. Shanghai fully learns from the advanced practices at home and abroad as well as other provinces and cities. The city firmly grasps the key points in process re-engineering, data sharing, and cross-department coordination to reduce process, certification, time and number of visits. The city also implements specific measures to win the trust and improve happiness of the public.