| 繁体 | 简体 |

News material for the Press Conference byShanghai Municipal Government on February 27, 2018

February 28, 2018

The Information Office of Shanghai Municipality held a press conference today (February 27) during which Vice Mayor PengChenlei briefed the media about the city’s upcoming implementation of a new initiative that allows residents access to various services at the closest community affairs service centers. It’s a move to liftprevious restrictions based on one’s residence permit.Zhu Qinhao, director of Shanghai Civil Affairs Bureau and vice director KuangPeng, who were also present at the conference, joined Peng to take questions from the reporters.

Starting March, people will be allowed to visit the closest community affairs services centers at their convenience. At present, they need to visit designated community affairs centers based on the addresses of their residence permits.

I  General information about citywide implementation of such an initiative and its significance

The so-called “access to services without a residence permit restriction”refers to optimized processes fueled by a unified information sharing platform and mainly aims to provide convenience for residents. 

Effective this March, all community affairs service centers around the city will implement the initiative, which covers a total of 161 services that include application and dispatch of seniors cards, claims of maternity insurance benefits, loss reporting of residence permits, etc.

Community affairs service centers around the city are comprehensive service organizations which provide various government services for residents. At present, there are 220 community affairs service centers and 67 sub centers in Shanghai, offering 174 types of services involving 11 departments including public security, civil affairs, human resources and social security, health and family planning, housing and urban-rural development, grain, labors union, less-abled persons’ federation, archives, economy and informatization as well as housing provident fund management. The number of people receiving such services at these centers exceed 10 million every year. Effective in March, local residents can get access to 161 out of the 174 services at any of the community affairs service centers they visit.

The implementation of the new initiative marks another innovative effort Shanghai has made to offer convenient government services to its residents. It also underscores the city’s resolution to transform government functions and deepen its reforms of government services to better serve the people. It demonstrates the “people-centered”development vision by President Xi Jinping and reflects the city’s ambition to build itself into an excellent global city and a contemporary international metropolis.

II.How to implement thecitywide services

1.The citywide services will be carried out with a unified standard, though they may come in two different forms: one that consists of direct processing and another in which materials are collected first and then processed. However, there is no substantial difference between these two ways for residents who come to apply for such services.

2. The community affairs service centers will dynamically adjust the list of servicesavailable to residents. Shanghai Civil Affairs Bureau will announce the list to the public accordingly.

3. In accordance with the provision of such services, service time of Shanghai’s community affairs service centers has also been adjusted and unified to 365 days a year.

Here, we need to explain: In the past, based on the differences between the urban and rural areas and different background of residents, service time in different community affairs service centers differs. For example, a service center in a suburban area may start reception earlier than a service center in downtown and close earlier. In order to better carry out the services, working hours of service centers have been unified. Specific service hours are: Monday to Friday: 8:30 am to 4:30 pm; on weekends and national holidays: 8:30 am to 11:30 am, with remaining hoursbeing arranged by the individual service centers.

In addition, before the implementation of such services, community affairs service centers do not operate on national holidays. After the implementation of such services, all community affairs service centers will be open to the public all year round, that is, residents can apply for relevant services on weekends and national holidays and service centers will also be open during noon hours on working days.

III. A brief review of the development of community services in Shanghai

Shanghai is the first city in the country to explore and implement a centralized community serviceprocess. Over the past few years, under the leadership of the CPC Shanghai Committee and municipal government, Shanghai has made great efforts to promote and improve the convenience level of community services.

In 1998, WuliqiaoCommunity, subordinate to the former Luwan District, established the first “community affairs supermarket” and exploredthe practice of “community-level one-center for diversified government and community services.”Afterwards, Shanghai Civil Affairs Bureau actively promoted and duplicated such a service model in the entire city.

In 2006, Shanghai’s community affairs service centers covered the entire city, which initially shaped the practical layout for the service network. That changed the previous phenomenon that the government departments had been scattered while managing in their own ways, and ensured a unified channel to address the public affairs within one center.

In 2009, the Shanghai Civil Affairs Bureau teamed up with the city’s quality and technology supervision bureau to issue the regional standard for the “community and government affairs services” – which is also the first standard nationwide – in a move to improve the community affairs service centers’ ability to serve the public. That standard has clarified six items including service content, procedures, development rules, identification and brands, software management and evaluation systems.

In 2013, Shanghai started a joint meeting mechanism. Such meetings are convened by the city’s government and attended by relevant functional departments and the community affairs service centers across the city, in a bid to fully implement the government’s role in planning, coordinating, putting policies into practice and supervising. The office of the joint meetingis located at the Shanghai Civil Affair Bureau, led by the bureau while guiding the operations and work at the community affairs service centers. To ensure that the initiative is to take effect from March this year in the services centers, the civil affairs bureau has taken a leading role, sparing no efforts in preparation and making proposals. The bureau has guided the tests of information platform, unified the working time for the service centers, coordinated relevant departments to streamline procedures and guided all districts to make preparations for the initiative. Since January 2018, the bureau has organized four trainings and one Q&A seminar, guided the 220 service centers across the city to organize drills covering around 300,000 people. Meanwhile, all districts have established their own joint meeting mechanism, managed by their designated chiefs and facilitating regular meetings. The city has realized that community services are “managed by one department, operated by one center, and handledat one window, working all year round and accessible across the city.”

Since 2014, Shanghai upgraded community affairs information systems at more than 200 community affairs service centers across the city. It was led by the municipal government, and guided by the Shanghai Civil AffairsBureau and the Shanghai Information and Technology Commission, which is to improve the platform while putting services into practice. Since April 2017, the upgraded information systems have been put into use across the board, laying foundation for the “Internet plus” services and the functions covering “accessible across the city, passing via one card, reachable on the Internet.” In June 2017, the service centers across the city started the practice of “online booking,” which makes the services more convenient and efficient for the public.

By the end of 2017, Shanghai has fully implantedcommunity services The city has realized that community services are “managed by one department, operated by one center, and handledat one window, and working all year round.” Thus, to makethe services citywide with no residence permit restrictions becomes the last gap to fill.

VI. The progress of the citywide implementation of the initiative

Shanghai must respond to people’s call for more convenient community services

Shanghai is a big, populous city, while many people don’t live in the neighborhood where their residence permit is registered. Among the 5 million peoplein such condition, more than half have their residence permit registered in a different district from where they live.

According to relevant rules, the majority of community services require people to apply to the community affairs centers where their residence permits are registered. As a result, quite some people have to walk a long way to get services done. Thus, people have a high expectation for the initiative to help them save time and energy.

Shanghai has attached great importance to the issue. Party Secretary Li Qiang and Mayor Ying Yong made suggestions for the initiative, while the Shanghai Civil Affairs Bureau and related departments carried out multiple researches and surveys for making policies. Meanwhile, deputies of the Shanghai People’s Congress and CPPCC Shanghai Committee also offered many valuable advices for the initiative.

Paving the last mile of service for the people under the guidance of the municipal government, with coordination of different departments

To respond to people’s call for more convenience, Shanghai has included more services into the “citywide services with no residence permit restriction” under the guidance of the municipal government and with cooperation of many different departments.

In the early stage, the city’s joint meeting office demanded related functional department to conduct feasibility research for the initiative. Based on the rule of “trying to include all services, and making exceptions as few as possible,” the authorities analyzed one by one of the services non applicable for the initiative. Now the exceptions are mostly related to restrictions inpolicies, fund settlement and on-the-spot investigations. To address such bottlenecks,related departments have optimized work flow, aiming at include more services into the initiative. For some services still not applicable, the Shanghai Civil Affairs Bureau has tried the practice of “collecting in one center and then processing in another.”

At the same time, such services now have a higher demand for data exchange network across different district administrative agencies, and the Shanghai Municipal General Office has stepped up inspection against the server capability and network connection speed in each district-level community service center across the city. It has also urged all districts to set up an effective emergency response mechanism and to actively provide stable network as well as hardware capacity to provide such services for residents across the city.

3, More administrative services would be included into the initiative to allow citywide access with no residence permit restrictions

Amid a total of 174 administrative services covered by Shanghai’s community affairs service centers, 172 items would be handled at district-level community affairs service centers for residents living in a different district this year, up from 66 items in 2017. Starting in March this year, a total of 161 items would become accessible with no residence permit restrictions and in July, the residence certificate management and the personnel registration from outside of Shanghai, both managed by the Shanghai Public Police Bureau, would also be included into the initiative.

Shanghai residents would be able to choose a district community affairs service center to apply for social assistance, social security insurance, medical insurance, employment insurance as well as enjoy benefits and inquire about topics such as family planning, non-stable food subsidy application, trade union affairs, housing guarantee system, social insurance card application, China Disabled Persons Federation affairs, personnel archives and other matters.

V. Follow-up measures and further improvements

Shanghai will continue to stick to the “problem-oriented, demand-oriented and effect-oriented” policy and continue to follow Shanghai Party Secretary Li Qiang’s directive. Shanghai will also optimize administrative process and to further improve working mechanism to strengthen technical support and raise the service level from government agencies. Various functional departments of the government shall work together closely and collaborate actively, for example, the assessment for elderly people that demand care-taking service has been included in such service, thanks to the collaboration between the human resources and social security bureau and the health department.

After the initiative is fully realized, according to Shanghai’s overall development scheme, the city will also push forward online services. By leveraging the Internet technology, Shanghai would continue to raise its service level and capability to allow residents’ access to government service become faster and more convenient.